Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. Personal information under the GDPR is referred to as personal data and is defined as information relating to an identified or identifiable natural person (individual).
The types of personal information we may collect about you include:
As a business contact:
When you visit our website:
Sensitive information: is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. Sensitive information under the GDPR is known as ‘special categories of data’.
Sensitive information: We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.
We collect personal information in a variety of ways, including:
Where we are acting as a controller under the GDPR, we will only process personal information where we can identify a lawful basis to do so.
In providing our Services, we may collect, hold, use and disclose personal information for the following purposes:
To enable you to access and use our website.
Legitimate interests: We may collect necessary information if you browse or use our website.
To process your registration, and provide our software to you.
Performance of a contract: We use and disclose personal information to process your registration and provide you with access to our software as a service.
To contact and communicate with you about our Services.
Performance of a contract: We may use your information to send you information about our services.
For internal record keeping, administrative, invoicing and billing purposes.
Legitimate interests: We may use your information to carry out tasks required to operate our business, such as record keeping. You may object to our use of your personal information on the basis of legitimate interests at any time (see the “Your Privacy Rights” below).
Performance of a contract: We may use your information to bill you and accept payment so that we can provide the requested services to you.
Legal obligation: We may use your information to keep records where we have a legal obligation to do so, such as company records and tax records.
For analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.
Legitimate interests: We may use your information to improve our services and for business development purposes. You may object to our use of your personal information on the basis of legitimate interests at any time (see the “Your Privacy Rights” below).
For advertising and marketing, including to send you promotional information that we consider may be of interest to you.
We and/or our third-party marketing partners may use the personal information you send to us for marketing purposes, if this is in accordance with your marketing preferences.
Consent: If you subscribe to marketing materials you consent to us sending you the marketing you subscribe to. You may withdraw your consent at any time.
If you have applied for employment with us; to consider your employment application.
Legitimate interests: If you have applied for employment with us, we may collect your information to consider your employment application.
To comply with our legal obligations or if otherwise required or authorised by law.
Legal obligation: We may use your information if required or authorised to do so by law.
If we will process your personal information for another purpose, which is incompatible with the original purpose, we will notify you of that purpose and the legal basis for our processing prior to further processing your personal information.
If we rely on consent and you are under 16 years of age, you warrant and agree that, and we may seek confirmation that, you have your parent or legal guardian’s consent to process your personal information for that specific purpose.
For the avoidance of doubt, we will not on sell your personal information.
Where permitted by applicable laws, we may disclose personal information to:
Upon written request, we may agree to provide you with a list of the third parties we use to process your personal information.
While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia.
Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Marketing, restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
Correction/Rectification: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Objecting to processing: Under the GDPR, you may have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights and freedoms, in order to proceed with the processing of your personal information.
Restricting processing: Under the GDPR, you may have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Erasure and data portability: Under the GDPR, you may have the right to request details of the personal information we hold about you, or to request that we erase the personal information we hold about you, or that we transfer this information to a third party.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant privacy authority in the country in which you are based.
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see ‘erasure and data portability’ above for further information.
In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for analytics, research or statistical purposes in which case we may use this anonymised information indefinitely without further notice to you.
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